What is your return/exchange policy?
We want you to be completely satisfied with our products. Defective or unwashed, unworn and unused merchandise may be returned within 15 days after purchase for either exchange or refund. Returned or exchanged items must be returned new and unused with all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.
We will gladly exchange like items and ship to you at no additional charge.
Unfortunately we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from wooks.it will be accepted.
PLEASE NOTE: No returns or exchanges can be accepted on Swimwear or Intimates. All footwear must be returned with original packaging in original condition. Wooks merchandise purchased online via this website is only eligible for mail-in returns. Final sale merchandise is not eligible for return.
Returning an Online Purchase
Return Packages to:
Easy Mail hub ATHENS GR/Wooks.it
How to ship a return or exchange
Pack and seal your box securely in the original package, if possible. To ensure your return/exchange is properly processed, please include the fully completed return form with your return package.
Refunds to credit card
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
24 hours/7 days a week